Pretty Major ships to any street address in Singapore, Malaysia, Hong Kong, Australia, and USA (excluding restricted areas).

We ship our orders through a 3rd party delivery company in Singapore, and via Maersk worldwide tracked shipping.

We currently ship to:

• USA
• Australia
• Hong Kong
• Malaysia

Singapore

All orders $50 and above qualify for free delivery to any street address in Singapore, excluding restricted areas.

For orders under $50, delivery will be charged at $4 per order.

Rest of the world

All orders $50 SGD qualify for free delivery, excluding restricted areas.

The prices shown are final, which include taxes and duties, ensuring no nasty hidden fees!

Singapore

In-stock items will be delivered via courier within 3-5 working days from placing an order. Pre-order items will be delivered as per the stated delivery timeframe.

Rest of the world

Items are shipped via tracked Maersk Worldwide Shipping. You will be able to track your order every step of the way! It takes between 6 to 14 working days to reach you.

All orders placed shall be considered final. No refunds will be provided.

All orders placed shall be considered final. No returns or exchanges will be provided.

Please reach out to us at hello@prettymajorhome.com and provide your order number. Our customer support team will get back to you within 1-3 working days.

Singapore Only

Yes we do! There is a fee of $40 per art piece to be mounted, and this service will involve drilling into your wall. This fee must be collected by our installers before the service is rendered.

Please reach out to us at hello@prettymajorhome.com and we will set you up accordingly!

For the safety of our installers, it is the responsibility of the customer to inform and ensure that there is no concealed wiring and/or plumbing in the area to mount the art piece. Pretty Major Home and the installation team will not be liable for any damage to concealed wiring and pipes.

We do not provide installation for furniture pieces that require assembly, all items will be delivered in its carton box.

Pretty Major offers two distinct limited warranties, exclusively valid for products purchased directly from Pretty Major.

2-Week Warranty:

This warranty covers any manufacturing defects encountered within 14 days of receiving the product.

1-Year Warranty:

This warranty covers peeling, blistering and failure of the non-stick coating within one year from the purchase date.

Customers are advised to examine their products upon delivery (within two weeks) to initiate a warranty claim. Pretty Major will replace defective products or parts based on the identified defect. Claims must include clear pictures or videos illustrating the defect. Failure to provide visual evidence may lead to the rejection of the claim.

Pretty Major reserves the right to request customers to return the product for inspection if deemed necessary, however, please note that shipping and handling costs will not be covered.

Coverage under the Pretty Major 2-Week Warranty:

• Manufacturing defects impacting cooking performance (e.g., handle misalignment, damages, dents, scratches, non-washable stains on inner coating or lids not closing properly).
• Workmanship defects such as blistering, peeling, or failure of the non-stick coating.

Coverage under the Pretty Major 1-Year Warranty:

• Workmanship defects such as blistering, peeling, or failure of the non-stick coating.

Exclusions from the Pretty Major Warranty:

• Improper use or failure to comply with use and care instructions.
• Minor imperfections not affecting functionality (e.g., cosmetic exterior damages, scratches, scuffs, stains, discolouration, normal wear and tear).
• Damages resulting from improper handling, such as:

    * Use of metal/sharp utensils such as metal spatula, knife, fork or spoon

    * Cleaning with abrasive cleaners, steel wool, bleach, or similar products

    * Exposure to thermal shock or overheating

    * Inappropriate storage practices

    * Commercial use

For warranty inquiries or service, kindly contact us at hello@prettymajorhome.com for evaluation and assistance.